Supporting Details Requirements

To comply with regulatory and Anti-Money Laundering (AML) requirements, Mural may require additional supporting details for certain Payouts.

If supporting documentation is required, the following process applies:

1. Attempt to create a Payout Request as normal.
2. If supporting documentation is needed, you will receive an error response with an error name indicating that the supportingDetails field in the API request body is required.
3. Update your Payout Request to include a supportingDetails object with the following fields:
   1. supportingDocument — A base64-encoded data URI containing a document that demonstrates the purpose of the payout or source of funds. Accepted document types include invoices, receipts, contracts, signed agreements, or statements of work. The document must clearly reference the payout transaction and include the recipient's name, payout amount, and description of goods or services.
   2. payoutPurpose — A string describing the reason for the payout. Refer to the Payouts endpoint for available options.

When resubmitting the Payout Request, make sure to include the supportingDetails in the request body. The request will then be processed successfully.

🚧

Please ensure accurate & relevant information is provided

Submitting incomplete or unrelated documents may result in payout delays. Transactions requiring additional documentation may be temporarily placed on hold while under review. A member of the Mural Compliance team will contact you via email if further clarification or documentation are needed.